1) About pickrix

Pickrix is operated by Pickrix Trading FZCO, a company registered in Dubai Integrated Economic Zone, UAE (Trade License No. 64861). We sell authentic electronics and accessories to customers in the UAE and GCC.

2) Using Our Website

• Provide accurate and complete details during checkout.
• Use the site only for lawful, personal purchases.
• Do not hack, disrupt, or misuse any part of our systems.
• Respect our intellectual property rights.
• You must be at least 18 years old to place an order. If under 18, a parent or guardian must complete the purchase.

3) Product Information

• We aim for accuracy in product details, pricing, and images.
• Colours may vary due to display settings and lighting.
• Specifications are based on official manufacturer information.
• Prices may change without prior notice.
• Availability is confirmed only after payment is received.

4) Orders & Payment

• You will receive an order confirmation by email after checkout.
• Full payment is required before shipping.
• We may cancel or refuse orders at our discretion (including suspected fraud or errors).
• Bulk or high-value orders may require additional verification.

5) Shipping & Delivery

We deliver across the UAE and selected GCC countries. Delivery times are estimates and may vary due to stock status, destination, customs, weather, or other unforeseen circumstances. For details, see our Shipping Policy.

6) Returns & Refunds

Most products can be returned within 15 days of delivery, subject to eligibility and condition checks. Please review our Returns & Refund Policy for the full process and conditions.

7) Warranties

Products include standard warranty coverage against manufacturing defects. For scope, duration, and claim steps, see our Warranty Policy.

8) Privacy

We collect and process personal data as described in our Privacy Policy. We only collect what is necessary to fulfill orders and provide support.

9) Limitations of Liability

• Pickrix provides products and services “as is.”
• We are not liable for indirect or incidental damages, business losses, lost profits, data loss, or downtime.
• Our aggregate liability is limited to the amount you paid for the specific product or service.

10) Prohibited Activities

• Reselling products commercially without written permission.
• Posting false reviews or misleading content.
• Attempting unauthorised access to our systems or data.
• Violating applicable UAE or international laws.

11) Intellectual Property

All content on pickrix.com—including product descriptions, images, design, logos, and software—is owned or licensed by pickrix and protected by law. You may not copy, reproduce, or distribute any content without prior written consent.

12) Changes to These Terms

We may update these Terms of Use from time to time. Continuing to use the website after changes are posted constitutes acceptance of the updated terms. Please review this page periodically.

13) Disputes

• Please contact our support team first; we will aim to resolve issues promptly and fairly.
• Unresolved disputes are governed by UAE law and subject to the exclusive jurisdiction of the Dubai courts.