1) Return Window

You have 15 days from delivery to request a return. This allows time to check and test your product.

3) Return Process

• 1 Contact Us — Email support@pickrix.com or call +971-050-879-3035 with your order number, item(s), and reason for return.
• 2 Authorization — We’ll provide a return authorization number, packing instructions, and a shipping label (if applicable).
• 3 Pack & Ship — Use original packaging where possible, include all accessories/manuals, clearly mark the authorization number, and ship to our Dubai facility (address provided after approval).

4) Return Shipping

• Customer pays for change-of-mind returns.
• PickRix pays if item is defective or incorrect.
• Free return shipping for warranty claims.

Tips: use a trackable service, insure valuable items, and keep receipts.

5) Refunds

Once your return is received and inspected, refunds are processed within 3–5 business days.

Refund Includes

• Full product price (if eligible)
• Original shipping (if item was defective or incorrect)
• Return shipping (if our error)

6) Exchanges

We don’t offer direct exchanges. To replace an item:

1. 1Return the original product
2. 2Place a new order

7) Damaged or Defective Products

• Contact us within 48 hours of delivery
• Provide clear photos/videos of the issue
• We’ll arrange a free replacement or full refund

9) International Returns (GCC Customers)

• Same 15-day return window applies
• Customer covers return shipping to Dubai
• Customs duties or taxes may apply
• Processing may take longer