Return & Refund Policy

15 days to change your mind. Free returns within the UAE. No restocking fee.

Conditions for returns and refunds

Return window: Eligible items can be returned within 15 days from the delivery date.
Item condition: The product must be in its original, unopened condition with all packaging, accessories, manuals and documentation intact.
Proof of purchase: Your order number, order confirmation email or invoice is required for every return.
Free returns: Return shipping within the UAE is on us. There is no additional charge to return eligible items.
No restocking fee: Eligible returns are processed without any restocking fee.

How to return an item

Contact us: WhatsApp us at +971 50 879 3035 or email support@pickrix.com with your order number and the reason for return. We will reply with return instructions.
Package the item: Pack the item securely in its original packaging with all accessories, manuals and documentation.
Shipping label: We email you a free prepaid Aramex return label. Print it and attach it to your package.
Ship the package: Drop the package at your nearest Aramex location, following the instructions in our return email. If you do not have a printer, we can also arrange a free Aramex pickup from your address — just let us know in your return request.

Refunds

Once we receive your returned product, we inspect it against the return criteria and then process your refund to the original payment method used at checkout. Approved refunds are processed within 7 business days from receipt:

Card payments: typically reflect in 5–7 business days.
Cash on Delivery (COD): refunded via bank transfer within 3–5 business days (we will request your IBAN).
Tabby (Buy Now, Pay Later): approved refunds are returned through Tabby, which cancels or adjusts your remaining instalments automatically.

If you have not received your refund after 7 business days, please contact us and we will follow up with your payment provider.

Damaged, defective or incorrect items

If your order arrives damaged, defective or incorrect, contact us within 48 hours of delivery via WhatsApp or email with your order number and photos or video. We will arrange a free return and a full refund or replacement at no additional cost to you.

Items not eligible for return

Opened software or used activation codes / activated licences
Hygiene-sensitive products such as in-ear earphones once unsealed, and opened consumables
Items missing packaging, accessories or manuals
Products damaged by misuse
Items returned after 15 days
Products without proof of purchase

Exchanges

We do not offer direct exchanges. If you need a different item, please return the eligible product and place a new order for the replacement.

Order cancellation

You can cancel an order at no charge any time before it is dispatched, for a full refund. Once an order has shipped, it follows the return process above.

Contact

Phone: +971 50 879 3035
WhatsApp: +971 50 879 3035
Email: support@pickrix.com
Hours: Monday to Saturday, 9 AM to 6 PM UAE time.