Return & Refund Policy

Return & Refund Policy

At Pickrix, we want you to be completely satisfied. If you change your mind or face an issue, our return process is simple and transparent.

Return window

You have 15 days from delivery to request a return, which gives you time to check and test your product.

Eligible returns

• Unopened and in original packaging
• Complete with all accessories and documentation
• Free from signs of use or customer-caused damage
• Electronics that power on and function normally

Not eligible

• Opened software or used activation codes
• Hygiene-sensitive products such as in-ear earphones once unsealed
• Items missing packaging, accessories or manuals
• Products damaged by misuse
• Items returned after 15 days
• Products without proof of purchase

How to return

• Contact us at support@pickrix.com or +971 50 879 3035 with your order number, the items and the reason for return.
• We will provide a return authorization (RMA) and instructions.
• Pack the item securely with all accessories and proof of purchase.

Return shipping costs

• Change of mind: the customer is responsible for return shipping.
• Defective, damaged or incorrect items: Pickrix covers return shipping and arranges collection where possible.

Damaged, defective or incorrect items

Please inspect your order on arrival. If an item arrives damaged or defective, or you received the wrong item, contact us within 48 hours of delivery with your order number and photos/video. We will arrange a free replacement or a full refund at your preference, at no cost to you.

Exchanges

We do not offer direct exchanges. If you need a different item, please return the eligible product and place a new order for the replacement.

Order cancellation

You can cancel an order at no charge any time before it is dispatched, for a full refund. Once an order has shipped, it follows the return process above.

Refunds

Once we receive and inspect the returned item, approved refunds are issued to your original payment method. Cash on Delivery orders are refunded by bank transfer. Approved refunds are typically processed within 3 to 5 business days after inspection. Card refunds may take 5 to 7 business days to appear; bank transfers (including Cash on Delivery refunds) take 3 to 5 business days.

Contact

Phone: +971 50 879 3035
WhatsApp: +971 50 879 3035
Email: support@pickrix.com
Hours: Monday to Saturday, 9 AM to 6 PM UAE time.