1) What We Cover

• Factory defects in parts and materials
• Electronic component failures during normal use
• Hardware malfunctions preventing standard operation
• Performance issues below advertised specifications

Coverage applies to products used in accordance with the manufacturer’s guidelines and intended purpose.

2) Getting Help

If you need warranty service, please contact us first with your order number and a brief description of the issue. Our team may guide you through initial troubleshooting.

• 📞 Phone: +971-050-879-3035
• 📧 Email: support@pickrix.com
• 🕘 Hours: Monday–Saturday, 9 AM – 6 PM (UAE Time)

3) Warranty Return Process

1. We’ll email you return instructions and an RMA reference (if required).
2. Pack the item securely (original packaging preferred).
3. Include all accessories and proof of purchase.
4. Ship the item to our Dubai facility (customer covers initial shipping).

Items received without an RMA reference (if requested) may experience delays in processing.

4) What Happens Next

• Our technical team inspects returned items within 7 days of receipt.
• If covered: we will repair or replace your item at no cost and ship it back to you free of charge.
• If not covered: we’ll explain the reason and may offer paid repair options or a quote.

5) What’s Not Covered

• Accidental damage (drops, spills, impacts, liquid ingress)
• Normal wear and tear or consumables (e.g., batteries beyond standard cycles, pads, tips)
• Unauthorized modifications, rooting/jailbreaking, or third-party repairs
• Software issues caused by third-party applications or malware
• Cosmetic scratches or dents that do not affect function
• Damage due to misuse, neglect, or non-compliant power sources

Tampering with serial numbers, warranty seals, or IMEI labels voids coverage.

6) Manufacturer Warranty Support

Some brands include their own manufacturer warranty. Where available, you may contact the manufacturer directly or authorize Pickrix to coordinate the claim on your behalf.

7) Important Notes

• Keep your order confirmation as proof of purchase.
• Warranty coverage begins from the delivery date.
• Tampering or unauthorized repairs void warranty coverage.
• If a product is discontinued, we may replace it with an equivalent model.