Product Warranty Policy

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<span class="eyebrow">Product Warranty Policy</span>

<h1 id="warranty-title">12-month warranty on all electronics purchased from PickRix</h1>

<p>At PickRix, we stand behind every product we sell. All electronics purchased from us include a <strong>12-month warranty</strong> covering manufacturing defects and component malfunctions.</p>

</header>

<h2>1) What We Cover</h2>

<p>Your warranty provides protection against:</p>

<li>Factory defects in parts and materials</li>

<li>Electronic component failures during normal use</li>

<li>Hardware malfunctions preventing standard operation</li>

<li>Performance issues below advertised specifications</li>

</ul>

</section>

<h2>2) Getting Help</h2>

<p>If you need warranty service, please contact us first:</p>

<p>

📞 Phone: <a href="tel:+971508793035">+971-050-879-3035</a><br>

📧 Email: <a href="mailto:support@pickrix.com">support@pickrix.com</a><br>

🕘 Hours: Monday–Saturday, 9 AM – 6 PM (UAE Time)

</p>

<p class="note">Provide your order number and describe the issue. Our team may guide you through initial troubleshooting steps.</p>

</section>

<h2>3) Warranty Return Process</h2>

<li><span class="n">1</span>We’ll email you return instructions.</li>

<li><span class="n">2</span>Pack the item securely (original packaging preferred).</li>

<li><span class="n">3</span>Include all accessories and proof of purchase.</li>

<li><span class="n">4</span>Ship the item to our Dubai facility (<em>customer covers initial shipping</em>).</li>

</ol>

</section>

<h2>4) What Happens Next</h2>

<li>Our technical team inspects returned items within <strong>7 days</strong>.</li>

<li>If covered: we will repair or replace your item at no cost and ship it back to you free of charge.</li>

<li>If not covered: we will explain the reason and may offer paid repair options.</li>

</ul>

</section>

<h2>5) What’s Not Covered</h2>

<li>Accidental damage (drops, spills, impacts)</li>

<li>Normal wear and tear</li>

<li>Unauthorized modifications or repairs</li>

<li>Software issues caused by third-party applications</li>

<li>Cosmetic scratches that do not affect function</li>

</ul>

</section>

<h2>6) Manufacturer Warranty Support</h2>

<p>Some brands may include their own manufacturer warranty. Where available, you can choose to contact the manufacturer directly or allow PickRix to coordinate the claim for you.</p>

</section>

<h2>7) Important Notes</h2>

<li>Keep your order confirmation as proof of purchase.</li>

<li>Warranty coverage begins from the <strong>delivery date</strong>.</li>

<li>Tampering or unauthorized repairs void warranty coverage.</li>

<li>If a product is discontinued, we may replace it with an equivalent model.</li>

</ul>

</section>

<h2>8) Contact Information</h2>

<p><strong>Pickrix Trading FZCO – Trade License No. 64861</strong><br>

Building A1, Dubai Digital Park, IFZA Business Park<br>

Dubai Silicon Oasis, Dubai, United Arab Emirates<br>

Premises No: 64861-001 | Makani: A1-3641379065

</p>

<p>

📞 Phone: <a href="tel:+971508793035">+971-050-879-3035</a><br>

📧 Email: <a href="mailto:support@pickrix.com">support@pickrix.com</a><br>

🕘 Hours: Monday–Saturday, 9 AM – 6 PM

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