1) Information We Collect

We may collect the following information:

• Identity & Contact Data: name, email, phone number, billing and shipping addresses
• Payment Data: processed securely by payment partners (we do not store card details)
• Order Data: purchase history, preferences, communications
• Technical Data: IP address, device type, browser, operating system, referral source, browsing activity
• Other Data: customer service interactions, reviews, and social media communications

2) How We Use Your Information

• Process and fulfill orders
• Send order confirmations and shipping updates
• Provide customer support and after-sales service
• Improve our website, services, and user experience
• Send promotional messages (only with your consent)
• Detect and prevent fraud or unauthorized activity
• Comply with legal and regulatory obligations

3) Information Sharing

We do not sell personal information to third parties. We may share data only with:

• Service Providers: payment processors, shipping companies, IT and analytics providers
• Legal Authorities: if required to comply with UAE laws, law enforcement, or court orders
• Business Partners: where necessary to provide specific services you request

4) Cookies & Tracking

Our website uses cookies and similar technologies to:

• Remember shopping preferences and cart details
• Analyze site performance and usage
• Personalize content and offers
• Enable social media features

You may disable cookies through your browser settings, but some features may not function properly.

5) Data Security

We use industry-standard measures to protect your information, including:

• SSL encryption for secure transactions
• Secure servers and databases
• Limited employee access to data
• Regular audits and security updates

6) Your Rights

You have the right to:

• Access the personal data we hold about you
• Request corrections or updates to your information
• Request deletion of your account and personal data
• Opt out of marketing communications at any time
• Request a copy (data portability) of your data
• File a complaint with relevant data protection authorities

7) Data Retention

We retain data for as long as necessary to provide services or comply with legal obligations:

• Order records: up to 7 years (for tax and regulatory compliance)
• Account data: until you request deletion
• Marketing data: until you unsubscribe
• Analytics data: up to 2 years

8) International Transfers

Your information may be processed outside the UAE for payment processing, hosting, or customer support. We take appropriate safeguards to ensure your data is protected according to international standards.

9) Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect data from minors. If you are under 18, purchases must be made by a parent or guardian.

10) Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

11) Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in practices or legal requirements. Updates will be posted on this page, and significant changes may be communicated by email.