Terms and Conditions

Last Updated: 29 December 2025

Pickrix Trading FZCO serves customers across the United Arab Emirates through its online platform, www.pickrix.com. The company is registered in the UAE (Trade License No. 64861) and licensed under the Dubai Integrated Economic Zones Authority (DIEZ), with company registration associated with IFZA Business Park, Dubai Digital Park, Dubai Silicon Oasis.

1. Introduction

Welcome to www.pickrix.com. This website is owned and operated by Pickrix Trading FZCO. Throughout this document, the terms "we," "us," and "our" refer to Pickrix Trading FZCO. The terms "you" and "your" refer to users, visitors, and customers of this website.

These Terms and Conditions govern your access to and use of our website, including browsing products, placing orders, creating an account, and communicating with our customer support team. By accessing or using any part of our website, you agree to be bound by these Terms and Conditions.

2. Acceptance of Terms

By visiting our website or making a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, along with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies referenced herein.

If you do not agree with any part of these terms, you must not use our website or services. We reserve the right to update or modify these Terms and Conditions at any time without prior notice. It is your responsibility to review this page periodically for changes.

3. Eligibility

To use our website and place orders, you must:

  • Be at least 18 years of age or the legal age of majority in your jurisdiction.
  • Have the legal capacity to enter into a binding agreement.
  • Provide accurate, current, and complete information during registration or checkout.
  • Not use our website for any unlawful or prohibited purpose.

4. Account Registration

You may browse our website without creating an account. However, to place an order, you may be required to provide certain personal information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to notify us immediately of any unauthorized use of your account. We are not liable for any loss or damage arising from your failure to protect your account information.

5. Products and Pricing

We make every effort to display accurate product descriptions, specifications, images, and pricing on our website. However, we do not guarantee that all information is error-free, complete, or current. Product colors may vary slightly due to monitor display settings.

All prices are displayed in UAE Dirhams (AED) and include VAT where applicable under UAE law. We reserve the right to change prices at any time without prior notice. Promotional offers and discounts are subject to availability and may be withdrawn at any time.

In the event of a pricing error, we reserve the right to cancel the order and issue a full refund. We will notify you promptly if this occurs.

6. Orders and Payment

When you place an order on our website, you are making an offer to purchase the selected products. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to:

  • Product unavailability
  • Errors in product or pricing information
  • Suspected fraudulent activity
  • Orders that appear to be placed by resellers or dealers

Payment must be made at the time of order placement. We accept various payment methods as outlined in our Payment Methods Policy. All payment information is processed securely.

7. Shipping and Delivery

We currently ship to all locations within the United Arab Emirates. Shipping timelines, costs, and delivery conditions are detailed in our Shipping Policy.

While we strive to deliver orders within the estimated timeframe, delivery dates are not guaranteed. We are not responsible for delays caused by courier services, customs, or circumstances beyond our control.

8. Returns and Refunds

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible items in accordance with our Return & Refund Policy.

Please review our Return & Refund Policy carefully before making a purchase to understand the eligibility criteria, return process, and refund timelines.

9. Warranty

Products sold on our website may come with manufacturer warranty. Warranty terms, coverage, and exclusions vary by product and manufacturer. Please refer to our Warranty Policy for more details.

10. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Pickrix Trading FZCO or its content suppliers and is protected by UAE and international copyright laws.

Product names, brand names, logos, and trademarks displayed on this website are the property of their respective owners and are used solely for product identification purposes. Their use does not imply any affiliation with or endorsement by the trademark owners.

You may not reproduce, distribute, modify, or create derivative works from any content on this website without our prior written consent.

11. Prohibited Uses

You agree not to use our website for any unlawful purpose or in any way that could damage, disable, or impair the website. Prohibited activities include but are not limited to:

  • Attempting to gain unauthorized access to our systems or networks
  • Transmitting viruses, malware, or other harmful code
  • Engaging in fraudulent activities or misrepresenting your identity
  • Scraping, data mining, or using automated tools to collect information
  • Interfering with other users' access to or use of the website

12. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Pickrix Trading FZCO. We are not responsible for the content, privacy policies, or practices of any third-party websites. We encourage you to review the terms and policies of any third-party sites you visit.

13. Disclaimer of Warranties

Our website and services are provided on an "as is" and "as available" basis. While we strive to ensure the accuracy and reliability of our website, we do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Pickrix Trading FZCO shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or services.

Our total liability for any claim arising from or related to these Terms and Conditions shall not exceed the amount you paid for the product or service giving rise to the claim.

15. Indemnification

You agree to indemnify, defend, and hold harmless Pickrix Trading FZCO, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses arising out of your violation of these Terms and Conditions or your use of our website.

16. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

17. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies referenced herein, constitute the entire agreement between you and Pickrix Trading FZCO regarding your use of our website and services.

19. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on this page. Your continued use of our website after any changes constitutes your acceptance of the revised Terms.

Contact Information

Business Name: Pickrix Trading FZCO
Address: Premises No: 64861-001, Makani No: A1-3641379065, Building A1, IFZA Business Park, Dubai Digital Park, Dubai Silicon Oasis, Dubai, Pin Code-00000, United Arab Emirates
Email: support@pickrix.com
Phone: +971 050 879 3035
Support Hours: Monday to Saturday, 9:00 AM – 6:00 PM (UAE Time)