Shipping Policy

Thank you for shopping with Pickrix Trading FZCO. This policy outlines the shipping terms, costs, and timelines for orders placed on www.pickrix.com.

1. Shipping Costs

• UAE Delivery: Free Shipping on all orders.
• Hidden Fees: None. The price you see at checkout is final.

2. Handling & Delivery Time

We process orders Monday through Saturday, excluding Sundays and UAE Public Holidays.

• Order Cut-Off Time: 5:00 PM (GMT+4).
• Handling Time: 0-1 Business Day. (Orders are usually processed same-day if placed before cut-off).
• Transit Time: 1-2 Business Days.
• Total Delivery Time: 1-3 Business Days.

3. Tracking Your Order

Once your order is dispatched, you will receive a tracking number via email or SMS. You can track your shipment status directly on our website or via the courier's portal.

4. Lost or Damaged Items

If your package arrives damaged, or if you do not receive it within the estimated timeframe, please contact us immediately (within 24 hours). We will investigate with the courier and arrange a replacement or refund.

5. Contact Information