Privacy Policy
We, Pickrix Trading FZCO, a free zone company organized and existing under the laws of Dubai, United Arab Emirates (“UAE”) with Trade License No. 64861, having our registered office at Building A1, Dubai Digital Park, IFZA Business Park, Dubai Silicon Oasis, Dubai, United Arab Emirates, Premises No. 64861-001, Makani: A1-3641379065 (“us”, “we”, “our”), respect the privacy of all users and are committed to protecting personal data collected through www.pickrix.com and associated platforms. The website www.pickrix.com is fully managed and operated by Pickrix Trading FZCO.
By accessing or using our website, you agree to the terms of this Privacy Policy.
1. Information we collect
We may collect the following information:
- ✅ Identity & Contact Data: name, email, phone number, billing and shipping addresses
- ✅ Payment Data: processed securely by payment partners (we do not store card details)
- ✅ Order Data: purchase history, preferences, communications
- ✅ Technical Data: IP address, device type, browser, operating system, referral source, browsing activity
- ✅ Other Data: customer service interactions, reviews, and social media communications
2. How we use your information
We use your personal data to:
- ✅ Process and fulfill orders
- ✅ Send order confirmations and shipping updates
- ✅ Provide customer support and after-sales service
- ✅ Improve our website, services, and user experience
- ✅ Send promotional messages (only with your consent)
- ✅ Detect and prevent fraud or unauthorized activity
- ✅ Comply with legal and regulatory obligations
3. Information sharing
We do not sell personal information to third parties. We may share data only with:
- ✅ Service Providers: payment processors, shipping companies, IT and analytics providers
- ✅ Legal Authorities: if required to comply with UAE laws, law enforcement, or court orders
- ✅ Business Partners: where necessary to provide specific services you request
4. Cookies & tracking
Our website uses cookies and similar technologies to:
- ✅ Remember shopping preferences and cart details
- ✅ Analyze site performance and usage
- ✅ Personalize content and offers
- ✅ Enable social media features
You may disable cookies through your browser settings, but some features may not function properly.
5. Data security
We use industry-standard measures to protect your information, including:
- ✅ SSL encryption for secure transactions
- ✅ Secure servers and databases
- ✅ Limited employee access to data
- ✅ Regular audits and security updates
6. Your rights
You have the right to:
- ✅ Access the personal data we hold about you
- ✅ Request corrections or updates to your information
- ✅ Request deletion of your account and personal data
- ✅ Opt out of marketing communications at any time
- ✅ Request a copy (data portability) of your data
- ✅ File a complaint with relevant data protection authorities
7. Data retention
We retain data for as long as necessary to provide services or comply with legal obligations:
- ✅ Order records: up to 7 years (for tax and regulatory compliance)
- ✅ Account data: until you request deletion
- ✅ Marketing data: until you unsubscribe
- ✅ Analytics data: up to 2 years
8. International transfers
Your information may be processed outside the UAE for payment processing, hosting, or customer support. We take appropriate safeguards to help ensure your data is protected according to applicable standards.
9. Children’s privacy
Our services are not intended for children under 18. We do not knowingly collect data from minors. If you are under 18, purchases must be made by a parent or legal guardian.
10. Third-party links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.
11. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Updates will be posted on this page, and material changes may be notified by email or on-site notice.
12. Contact us
For questions or to exercise your rights, please contact us:
Pickrix Trading FZCO
Premises No: 64861-001, Building A1, IFZA Business Park, Dubai Digital Park
Dubai Silicon Oasis, Dubai, United Arab Emirates, Pin Code: 00000
Makani: 36413 79065
📞 Phone: +971 050 879 3035
📧 Email: support@pickrix.com
🕘 Business Hours: Mon–Sat, 9 AM – 6 PM (UAE Time)
