Privacy Policy

Last Updated: 29 December 2025

Pickrix Trading FZCO serves customers across the United Arab Emirates through its online platform, www.pickrix.com. The company is registered in the UAE (Trade License No. 64861) and licensed under the Dubai Integrated Economic Zones Authority (DIEZ), with company registration associated with IFZA Business Park, Dubai Digital Park, Dubai Silicon Oasis.

1. Introduction

This Privacy Policy explains how Pickrix Trading FZCO ("we," "us," or "our") collects, uses, stores, and protects your personal information when you visit our website www.pickrix.com, use our services, or make a purchase from us.

We are committed to protecting your privacy and ensuring that your personal information is handled responsibly and in compliance with applicable data protection laws in the United Arab Emirates.

By using our website or services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

2. Information We Collect

We collect different types of information depending on how you interact with our website and services:

2.1 Information You Provide Directly

  • Contact Information: Name, email address, phone number, and delivery address when you place an order or create an account.
  • Order Information: Products purchased, billing address, shipping address, and payment details.
  • Account Information: Username, password, and account preferences if you create an account.
  • Communication Data: Information you provide when you contact our customer support team, submit inquiries, or provide feedback.

2.2 Information Collected Automatically

  • Device Information: Device type, operating system, browser type, and screen resolution.
  • Usage Data: Pages visited, time spent on pages, links clicked, and browsing patterns.
  • Location Data: General geographic location based on your IP address.
  • IP Address: Your internet protocol address for security and analytics purposes.

2.3 Information from Third Parties

  • Payment Processors: We receive confirmation of payment from our payment service providers.
  • Delivery Partners: We receive delivery status updates from our courier partners.

3. How We Use Your Information

We use your personal information for the following purposes:

  • Order Processing: To process and fulfill your orders, arrange delivery, and handle returns or exchanges.
  • Customer Service: To respond to your inquiries, provide support, and resolve any issues.
  • Account Management: To create and manage your account, and provide personalized services.
  • Communication: To send order confirmations, shipping updates, and important service-related notifications.
  • Marketing: To send promotional offers and newsletters (only with your consent, and you can opt out at any time).
  • Website Improvement: To analyze usage patterns and improve our website, products, and services.
  • Security: To detect and prevent fraud, unauthorized access, and other illegal activities.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

  • Remember your preferences and settings
  • Keep you logged into your account
  • Understand how you use our website
  • Improve website performance and functionality
  • Provide relevant content and advertisements

You can control cookies through your browser settings. However, disabling cookies may affect certain features of our website.

5. How We Share Your Information

We do not sell your personal information to third parties. We may share your information with:

  • Service Providers: Third-party companies that help us operate our business, such as payment processors, delivery partners, and website hosting providers.
  • Legal Authorities: When required by law, court order, or government request.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

All third parties with whom we share data are required to protect your information and use it only for the purposes for which it was shared.

6. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL encryption for data transmission
  • Secure payment processing through trusted payment gateways
  • Access controls and authentication measures
  • Regular security assessments and updates

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When your data is no longer needed, we will securely delete or anonymize it.

8. Your Rights

You have the following rights regarding your personal information:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can request that we correct any inaccurate or incomplete information.
  • Deletion: You can request that we delete your personal information, subject to legal requirements.
  • Opt-Out: You can opt out of receiving marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

To exercise any of these rights, please contact us using the information provided below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy on this page and update the "Last Updated" date. We encourage you to review this policy periodically.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Business Name: Pickrix Trading FZCO
Address: Premises No: 64861-001, Makani No: A1-3641379065, Building A1, IFZA Business Park, Dubai Digital Park, Dubai Silicon Oasis, Dubai, Pin Code-00000, United Arab Emirates
Email: support@pickrix.com
Phone: +971 050 879 3035
Support Hours: Monday to Saturday, 9:00 AM – 6:00 PM (UAE Time)