Terms of Use

📅 Effective Date: 27 November 2025

Welcome to Pickrix. By accessing or using www.pickrix.com or by placing an order with us, you agree to these Terms of Use. Please read them carefully, as they govern your use of our website and your purchase of products from us.

1. About Pickrix

Pickrix is operated by Pickrix Trading FZCO, a company registered in Dubai, United Arab Emirates, under Trade License No. 64861, with its registered office at Premises No: 64861-001, Building A1, IFZA Business Park, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates, Pin Code: 00000. The website www.pickrix.com is fully managed and operated by Pickrix Trading FZCO. We sell authentic electronics and related accessories to customers within the UAE.

2. Using Our Website

  • You agree to provide accurate and complete information during account creation and checkout.
  • You agree to use the website only for lawful, personal purchases.
  • You must not attempt to hack, disrupt, reverse engineer, or misuse our systems.
  • You agree to respect our intellectual property rights and those of our partners.

You must be at least 18 years old to place an order. If you are under 18, a parent or legal guardian must complete the purchase on your behalf.

3. Product Information

  • Product specifications are based on official manufacturer information, where available.
  • Colors and finishes may appear differently depending on your screen or device settings.
  • Prices and offers are subject to change without prior notice.
  • Product availability is not guaranteed until your order is confirmed and payment is authorized.

4. Orders & Payment

  • You will receive an order confirmation email containing your order details.
  • Payment must be successfully completed (or confirmed, for COD) before your order is processed for shipping.
  • We may cancel or reject orders in cases such as pricing errors, stock issues, or suspected fraud.
  • Large or bulk orders may require additional verification or documentation.

For full details on accepted payment methods, please refer to our Payment Methods Policy.

5. Shipping & Delivery

We currently deliver within the United Arab Emirates. Standard delivery timelines are typically 1–3 business days, subject to product availability, courier operations, and unforeseen circumstances such as public holidays or service disruptions.

Detailed shipping terms, including delivery methods and charges (if any), are set out in our Shipping Policy.

6. Returns & Refunds

Returns and refunds are handled in accordance with our Return & Refund Policy. Eligibility depends on factors such as time from delivery, product condition, and whether the item is defective or unopened. Please review that policy before requesting a return.

7. Warranties

Products may come with manufacturer or store warranty coverage against manufacturing defects, subject to the terms stated in our Warranty Policy. Warranty coverage does not apply to accidental damage, misuse, or unauthorized repairs.

8. Privacy

Your personal information is collected, used, and protected in line with our Privacy Policy. By using our website, you consent to the processing of your data as described in that policy.

9. Limitations of Liability

To the extent permitted by applicable law, Pickrix will not be liable for any indirect, incidental, or consequential losses, including loss of profit, data, or business opportunity, arising from the use of our website or products. Our total aggregate liability for any claim relating to a specific order will not exceed the amount you paid for that order.

Nothing in these Terms limits or excludes any rights or remedies that you may have under mandatory provisions of UAE consumer protection laws.

10. Prohibited Activities

  • Reselling products for commercial purposes without our prior written consent.
  • Posting false, misleading, or defamatory reviews or content.
  • Attempting unauthorized access to our systems, data, or user accounts.
  • Using the website in any way that violates applicable UAE laws or regulations.

11. Intellectual Property

All content on pickrix.com — including text, product descriptions, images, graphics, logos, layout, and software — is owned by or licensed to Pickrix Trading FZCO. You may not copy, reproduce, modify, or distribute any content without our prior written permission, except where permitted by law for personal, non-commercial use.

12. Changes to These Terms

We may update or modify these Terms of Use from time to time to reflect changes in our services, legal requirements, or business practices. The latest version will always be available on this page, and the Effective Date at the top will indicate when it came into force.

By continuing to use our website after changes are posted, you agree to the updated terms, subject always to any rights you have under applicable UAE law.

13. Governing Law & Dispute Resolution

These Terms of Use are governed by the laws of the United Arab Emirates. Any disputes arising in connection with your use of our website or your purchase of products may be subject to the jurisdiction of the competent courts in Dubai, UAE, without prejudice to any mandatory consumer protection provisions that may grant you additional rights.

Contact Information

Pickrix Trading FZCO
Premises No: 64861-001, Building A1, IFZA Business Park, Dubai Digital Park
Dubai Silicon Oasis, Dubai, United Arab Emirates, Pin Code: 00000
Makani: 36413 79065

📞 Phone: +971 050 879 3035
📧 Email: support@pickrix.com