Shipping Policy

This Shipping Policy outlines the delivery terms, timelines, and conditions for orders placed through www.pickrix.com.

Pickrix Trading FZCO serves customers across the United Arab Emirates through its online platform, www.pickrix.com. The company is registered in the UAE (Trade License No. 64861) and licensed under the Dubai Integrated Economic Zones Authority (DIEZ), with company registration associated with IFZA Business Park, Dubai Digital Park, Dubai Silicon Oasis.

1. Shipping Coverage

We currently ship orders within the United Arab Emirates (UAE) only.

2. Shipping Charges

• ✔ UAE Delivery: Free shipping on all orders
• ✔ No Hidden Fees: The price shown at checkout is final

3. Order Processing & Delivery Time

Orders are processed from Monday to Saturday, excluding Sundays and UAE public holidays.

• Order Cut-Off Time: 5:00 PM (UAE Time)
• Handling Time: 0–1 business day
• Estimated Delivery Time: 1–3 business days

4. Order Dispatch & Updates

Once your order is dispatched, delivery updates may be shared via email or SMS where applicable. For any shipment-related assistance, our support team is available during support hours.

5. Delays, Missing or Damaged Items

If your order is delayed beyond the estimated timeframe, arrives damaged, or is missing items, please notify us within 48 hours of delivery or the expected delivery date. We will review the issue and arrange an appropriate resolution.

Contact Information

Business Name: Pickrix Trading FZCO
Address: Premises No: 64861-001, Makani No: A1-3641379065, Building A1, IFZA Business Park, Dubai Digital Park, Dubai Silicon Oasis, Dubai, Pin Code-00000, United Arab Emirates
Email: support@pickrix.com
Phone: +971 050 879 3035
Support Hours: Monday to Saturday, 9:00 AM – 6:00 PM (UAE Time)