Warranty Policy

This Warranty Policy applies to purchases made through www.pickrix.com and outlines the warranty support available for eligible products.

Pickrix Trading FZCO serves customers across the United Arab Emirates through its online platform, www.pickrix.com. The company is registered in the UAE (Trade License No. 64861) and licensed under the Dubai Integrated Economic Zones Authority (DIEZ), with company registration associated with IFZA Business Park, Dubai Digital Park, Dubai Silicon Oasis.

1. Warranty Coverage

At Pickrix Trading FZCO, we stand behind the quality and authenticity of every product we sell. Eligible products include up to 12 months warranty against manufacturing defects under normal usage conditions, unless stated otherwise on the product page.

Our warranty covers defects in materials or workmanship that may occur during normal use of the product. If you experience any issues with your purchase within the warranty period, we will gladly assist you in resolving the problem.

Warranty coverage applies only to products purchased through our official online platform and is limited to manufacturing defects identified during normal use. Some products may also include manufacturer warranty coverage. Where applicable, customers may be guided based on the nature of the issue.

2. How to Request Warranty Support

To avail of the warranty, please follow these steps:

1. Contact our customer support team at support@pickrix.com or call us at +971 050 879 3035 to initiate the warranty claim process.
2. Provide us with the details, including your name, order number, and a description of the issue.
3. Share images or videos if requested for verification purposes.
4. Our support team will guide you through the next steps, which may include troubleshooting or returning the product for inspection.
5. If the issue cannot be resolved remotely, we will provide you with instructions on how to return the product to us.
6. Once we receive the product, our technical team will conduct an inspection to determine the cause of the issue.
7. If the issue is covered under warranty and is not a result of misuse or accidental damage, we will either repair or replace the product, free of charge.
8. The repaired or replaced product will be shipped back to you at no additional cost.

3. Inspection Process

Returned products are inspected by our technical team to verify whether the reported issue qualifies under warranty terms. The inspection results will determine the appropriate resolution, which may include repair, replacement, or guidance on alternative options.

4. Repair or Replacement

If the warranty claim is approved, a repair or replacement will be arranged at no additional cost to you. If a replacement is provided, it will be of the same model or a comparable model of equal or greater value if the original product is no longer available.

5. Warranty Exclusions

The following situations are not covered under warranty and could potentially void your warranty:

• ❌ Accidental or Physical Damage: Including drops, impacts, or any external damage.
• ❌ Liquid or Moisture Damage: Exposure to water or other liquids, even if the product is labelled as water-resistant or waterproof.
• ❌ Screen or Display Damage: Any type of breakages, cracks, or screen issues of whatsoever nature.
• ❌ Cosmetic Damage: Scratches, dents, or wear and tear that do not affect functionality.
• ❌ Unauthorized Repairs or Modifications: Repairs conducted by unauthorized service centres or any attempts at self-repair.
• ❌ Misuse or Negligence: Damage caused by using the product for purposes other than its intended use.
• ❌ Third-Party Software or Applications: Damage caused by the installation or use of unauthorized software or applications.
• ❌ Improper Storage or Ventilation: Damage due to excessive heat, improper ventilation, or exposure to unusual environmental elements.

6. Proof of Purchase

It is important to keep your proof of purchase, such as the order confirmation email or order number, as it will be required to validate your warranty claim. A valid order number or proof of purchase from www.pickrix.com is mandatory to process any warranty request.

7. Manufacturer Warranty

Some products may be eligible for additional manufacturer warranty coverage beyond our standard 12-month warranty. Where applicable, we will guide you on how to claim warranty support directly from the manufacturer's authorized service centres in the UAE.

Contact Information

Business Name: Pickrix Trading FZCO
Address: Premises No: 64861-001, Makani No: A1-3641379065, Building A1, IFZA Business Park, Dubai Digital Park, Dubai Silicon Oasis, Dubai, Pin Code-00000, United Arab Emirates
Email: support@pickrix.com
Phone: +971 050 879 3035
Support Hours: Monday to Saturday, 9:00 AM – 6:00 PM (UAE Time)